Your to-do list can get pretty long as a landlord. It’s no surprise then that it’s easy to fall behind when it comes to routine tasks like responding to tenant calls or handling maintenance. As a landlord, you may find yourself feeling overwhelmed and like you can’t catch up. The problem is, even if you’re well-meaning, and have a good reason for running behind, it doesn’t look good to tenants. Tenants quickly get frustrated if they can’t get the timely assistance they want or need, and that can hurt your retention levels and bottom line.
When tenants rent out a property, they expect to work with a landlord who will get back to them quickly. Their business relies on you. That means when there’s a maintenance issue, it needs to be handled promptly. Thankfully, if you have a commercial lease, you probably won’t be responsible for every type of maintenance. Still, it’s important to have a thorough understanding of what you are and aren’t responsible for. That way you can keep up your end of the bargain. Try and always respond to tenant calls quickly. And when you do, have a friendly and professional demeanor.
Being prompt with responses and maintenance isn’t always easy if you’re a one-person operation. The good news is if you partner with an experienced property management company, you can get the help you and your tenants desire.
At PMI, we make it easy for commercial tenants to reach out. When business owners have questions or concerns, they have someone to connect with. It’s this white-glove service that keeps tenants happy and willing to stick around longer. What’s more, we make maintenance and preventive maintenance priorities. And we partner with experienced vendors to handle these issues.
Need help drafting a lease? We can assist with that too, clearly defining you and your tenants’ responsibilities. When you partner with PMI, we make your job easier and work hard to keep your tenants satisfied. Visit our website to learn more about what we can offer you and your commercial investment. https://www.sugarhillpropertymanagementinc.com/.
